Marshalls Frequently Asked Questions
Find answers to the most Frequently Asked Questions by selecting the relevant question below.
Marshalls Warranty covers an extensive list of components and labour, according to your policy cover level, in the event of a mechanical or electrical failure. The claims limits are outlined in the Policy Document and your Welcome Letter. Parts are covered for failure in the UK or mainland Europe.
A Marshalls Warranty provides a high level of cover, but unfortunately we can’t cover consumable items such as brake pads or discs, tyres, oils & fluids. These items are designed to wear and will need replacing with time. We're also unable to cover any items which have been modified from the manufacturer’s standard specification. Each cover level has a list of parts covered or excluded – please refer to the Policy Document.
Yes – a Marshalls Warranty covers parts, labour and VAT as outlined in your Policy Document.
You can make a valid claim as soon as your policy is registered with us – there's no waiting period before a claim can be made. Nevertheless if the failure already existed when your policy was registered your claim will not be covered unless you had a valid policy at the time of the failure.
It is a condition of this warranty that your vehicle is serviced in accordance with the vehicle manufacturer’s guidelines. Throughout the warranty period a VAT-registered garage must carry out all servicing. Services must be carried out within 500 miles / 4 weeks of the intervals specified by the vehicle manufacturer, whichever comes first.
Marshalls Warranty lets you choose the garage to have your car fixed – you can opt for a main dealer or your local independent repairer. All that we ask is that the repairer is VAT-registered, and that no repairs are started prior to our office being notified and providing approval. Your repairer will be able to manage any claim for you and we’ll liaise directly with your repairer to authorise and pay for valid repairs.
No - Marshalls Warranty does not include recovery.
Marshalls Warranty will pay for all covered repairs up to the claims limit outlined in the Policy Document. If you have opted for a policy with excess, then you pay the excess and Marshalls Warranty will pay up to the claim limit outlined in your Policy Document.
You can pay for Marshalls Warranty by using a credit or a debit card. A Monthly Renewing option is also available - payable by 10 monthly Direct Debits at no extra cost.
Unfortunately, we can't cover cars that are modified from their original manufacturer specification.
If the repair to your car is going to take longer than expected, Marshalls Warranty will make a contribution of up to £30 a day for up to 7 days towards the cost of a hire car, as outlined in your Policy Document. Please note that we can’t contribute towards the first 24-hours that you are without your car. You should call us on 0844 573 8087 to gain hire car authorisation and then forward your claim for hire car contribution to us and include the valid receipts.
We hope you won't need to make a complaint, but if you're not happy with the service provided, you should call Marshalls Warranty on 0844 573 8087. Please quote your vehicle registration number to ensure your enquiry is dealt with promptly. We'll do our best to resolve your query straight away, in line with the complaints process outlined in the Policy Document. Should you not be satisfied with the initial resolution of your complaint, you will still be entitled to complain to the Financial Ombudsman Service.
If you break down abroad, you should have the car fixed locally and then contact us on your return to the UK to arrange for any reimbursement. Please ensure you obtain a full receipt for any work carried out. Unfortunately, we can't liaise or authorise repairs directly with repairers overseas.
If you decide to sell your car, you can transfer the warranty to the new owner, providing your policy is fully-paid. Simply call our Customer Services team on 0844 573 8087 to make the change, or complete the Transfer Of Ownership form in the back of your Policy Document and return it to us. Please be aware that there is a £20 administration charge payable to transfer a Marshalls Warranty
Yes, you can transfer your warranty if your policy is fully-paid (monthly renewing policies cannot be transferred). If you sell your car privately, you can transfer the warranty to the new owner by completing the Transfer of Ownership Form at the back of the Policy Document. Please note that the warranty needs to be fully paid for before it can be transferred and there is a £20 administration charge to complete the transfer process.
Unfortunately, if you now use your vehicle for hire or reward (taxis, private hire vehicles, chauffeur cars or driving schools) we are unable to provide you with cover. We're also unable to provide Marshalls Warranty to vehicles now used for racing or rallying, including time-trials, timed events or track-days.
If you change your mind, you have the right to cancel the warranty within 30 days of purchase. Should you wish to cancel within this period please contact us on 0844 573 8085 and speak to our customer services team. If you wish to cancel your policy after this 30-day period, you may cancel your policy in writing at any time and receive a partial refund of your premium, as outlined in the Policy Conditions section of the Policy Document (subject to a cancellation fee of £35).
Insurance Premium Tax (IPT) is a tax paid by some insurance companies and insurance brokers that sell taxable insurance within the United Kingdom.
What's covered?
Marshalls Warranty covers an extensive list of components and labour, according to your policy cover level, in the event of a mechanical or electrical failure. The claims limits are outlined in the Policy Document and your Welcome Letter. Parts are covered for failure in the UK or mainland Europe.
What's not covered?
A Marshalls Warranty provides a high level of cover, but unfortunately we can’t cover consumable items such as brake pads or discs, tyres, oils & fluids. These items are designed to wear and will need replacing with time. We're also unable to cover any items which have been modified from the manufacturer’s standard specification. Each cover level has a list of parts covered or excluded – please refer to the Policy Document.
Is labour covered?
Yes – a Marshalls Warranty covers parts, labour and VAT as outlined in your Policy Document.
How soon can I make a valid claim?
You can make a valid claim as soon as your policy is registered with us – there's no waiting period before a claim can be made. Nevertheless if the failure already existed when your policy was registered your claim will not be covered unless you had a valid policy at the time of the failure.
What are the servicing requirements?
It is a condition of this warranty that your vehicle is serviced in accordance with the vehicle manufacturer’s guidelines. Throughout the warranty period a VAT-registered garage must carry out all servicing. Services must be carried out within 500 miles / 4 weeks of the intervals specified by the vehicle manufacturer, whichever comes first.
Where can I get my car repaired?
Marshalls Warranty lets you choose the garage to have your car fixed – you can opt for a main dealer or your local independent repairer. All that we ask is that the repairer is VAT-registered, and that no repairs are started prior to our office being notified and providing approval. Your repairer will be able to manage any claim for you and we’ll liaise directly with your repairer to authorise and pay for valid repairs.
Is recovery included?
No - Marshalls Warranty does not include recovery.
Will I have to pay for a covered repair?
Marshalls Warranty will pay for all covered repairs up to the claims limit outlined in the Policy Document. If you have opted for a policy with excess, then you pay the excess and Marshalls Warranty will pay up to the claim limit outlined in your Policy Document.
How can I pay for my Marshalls Warranty?
You can pay for Marshalls Warranty by using a credit or a debit card. A Monthly Renewing option is also available - payable by 10 monthly Direct Debits at no extra cost.
What if I've modified my car?
Unfortunately, we can't cover cars that are modified from their original manufacturer specification.
How does the courtesy car work?
If the repair to your car is going to take longer than expected, Marshalls Warranty will make a contribution of up to £30 a day for up to 7 days towards the cost of a hire car, as outlined in your Policy Document. Please note that we can’t contribute towards the first 24-hours that you are without your car. You should call us on 0844 573 8087 to gain hire car authorisation and then forward your claim for hire car contribution to us and include the valid receipts.
How do I make a complaint?
We hope you won't need to make a complaint, but if you're not happy with the service provided, you should call Marshalls Warranty on 0844 573 8087. Please quote your vehicle registration number to ensure your enquiry is dealt with promptly. We'll do our best to resolve your query straight away, in line with the complaints process outlined in the Policy Document. Should you not be satisfied with the initial resolution of your complaint, you will still be entitled to complain to the Financial Ombudsman Service.
What happens if my car breaks down abroad?
If you break down abroad, you should have the car fixed locally and then contact us on your return to the UK to arrange for any reimbursement. Please ensure you obtain a full receipt for any work carried out. Unfortunately, we can't liaise or authorise repairs directly with repairers overseas.
What if I sell my car?
If you decide to sell your car, you can transfer the warranty to the new owner, providing your policy is fully-paid. Simply call our Customer Services team on 0844 573 8087 to make the change, or complete the Transfer Of Ownership form in the back of your Policy Document and return it to us. Please be aware that there is a £20 administration charge payable to transfer a Marshalls Warranty
Can I transfer my warranty?
Yes, you can transfer your warranty if your policy is fully-paid (monthly renewing policies cannot be transferred). If you sell your car privately, you can transfer the warranty to the new owner by completing the Transfer of Ownership Form at the back of the Policy Document. Please note that the warranty needs to be fully paid for before it can be transferred and there is a £20 administration charge to complete the transfer process.
Can I get warranty cover for a private hire vehicle or chauffeur car?
Unfortunately, if you now use your vehicle for hire or reward (taxis, private hire vehicles, chauffeur cars or driving schools) we are unable to provide you with cover. We're also unable to provide Marshalls Warranty to vehicles now used for racing or rallying, including time-trials, timed events or track-days.
What if I change my mind?
If you change your mind, you have the right to cancel the warranty within 30 days of purchase. Should you wish to cancel within this period please contact us on 0844 573 8085 and speak to our customer services team. If you wish to cancel your policy after this 30-day period, you may cancel your policy in writing at any time and receive a partial refund of your premium, as outlined in the Policy Conditions section of the Policy Document (subject to a cancellation fee of £35).
What is Insurance Premium Tax?
Insurance Premium Tax (IPT) is a tax paid by some insurance companies and insurance brokers that sell taxable insurance within the United Kingdom.